Returns & Refund Policy
Returns & Refund Policy
At Amber & Calm, we want you to love every item you receive. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in original packaging.
To start a return, please contact us at hello@amberandcalm.com with your order number and reason for return. We will provide return instructions within 2 business days.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Items damaged due to misuse or mishandling
- Items returned after 30 days of delivery
- Items not in original condition or packaging
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item and we will arrange a replacement or full refund at no cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.
Contact Us
For any questions about your return or refund, please email us at hello@amberandcalm.com and we'll be happy to help.